Sales calls are often widely under-rated by the general population. Most see them as a call they receive when they are preparing dinner or on the way to their next important meeting etc. But without receiving them, especially in business, we might miss out on a particular product that might just solve a need. We might benefit from their inclusion. Friends who believe they aren't sales people, yet generate business through making calls and having meetings, I'm sorry but you are a sales person. In fact, everyone in every business is a sales person, they just don't know it. From receptionist to CEO. Every contact with a potential customer either face-to-face or by phone is a contact that could potentially add value to your business or not. Those who believe they aren't sales people, who make a call, whether they believe it is for an educative purpose or not, it's still a sales call. And if they don't know the person, the call is certainly a what they call in the business, a cold call.
But why there is a definition between a software engineer and a sales person, might be just that the level of dedicated skill and experience is different and in some cases educational requirements for which to perform the role. Those in business that are referred to as Sales people may not be the expert in a chosen field (but they might), but they are good at developing relationships with new people and reading situations and needs well. Sales people are mostly likable (mostly :) and work to target. And those who are called engineers, or clinical care people in pharmaceutical companies would certainly hold qualifications in a vast array of specialist areas, but are still sales people, promoting the products and services for the brand they work for. It's just delivered in a different way. Skills, especially in specialist area, are also a formidable force.
So a big call out to all those who cold call, it takes guts. You need to be fearless in your pursuit of success, whatever that is for you. Go forth, be mighty and be proud.
Ask me how passionate I am about changing the narrative of how we talk about mental health in the workplace and what we can do to not only retain incredibly talented staff and improve performance and workplace happiness? At the very minimum, with absenteeism and attrition of staff within the workplace due to challenges new or old with Mental Health, suggests we can no longer bury our heads. We need to start leading the discussion and use our Emotional Intelligence to work with what is and to make things better. It is possible.
I know that we all need to reach our deadlines and revenue targets as Leaders within business, but we really need to have a discussion, get trained and open a dialogue and really educate ourselves about Mental Health First Aid. Not only Leaders, but staff, and the community. We are so focused on fixing a broken limb or knowing what to do when we cut ourselves, but what about something that costs Australian business more than any other challenge - Mental Health? The disease of burden, makes the challenges of Mental Illness number 3 on the list behind Cancer and Cardiac Arrest. But when you look at the real cost and significant deficit in well being, challenges with Mental Health in Australia is No.1, as per the 2011 study (the latest) from the Australian Institute of Health and Welfare.
So I ask you, what are your thoughts and let's start leading the world wide discussion on what's happening and the trends that we can no longer ignore. Ask me how? I would love to hear from you. My email is firstname.lastname@example.org or phone 0417688236. Travel well, till next time.