Cancellation Policy
The following cancellation policy shall apply to all on-site professional services (“Services”) and education sessions (“Training”) that Wisdom is Within (“Wisdom is Within”) provides for any organisation (“Customer”).
All Online Mental Health First Aid Courses including all Refresher Courses effective immediately.
Kindly be advised that Wisdom is Within has a no refund policy for any online course.
Face to Face Courses
IMPORTANT – Please read From Jan 2022, it is an MHFA requirement for all participants attending Instructor Training face to face Courses in 2022 to be fully vaccinated.
Community members who remain unvaccinated by choice or choose not to disclose their status prior to attending an MHFA course are quite welcome to attend a Blended Online MHFA course which I also provide.
MHFA is an evidence-based organisation and have continued to follow and adhere to public health directives at all times throughout the pandemic.
Taking all available measures to protect the health and wellbeing of course participants, Instructors and Trainers in the delivery of face-to-face courses (and all courses) is paramount. With the COVID-19 vaccine now being readily available in all States and Territories, all Instructors providing face-to-face MHFA courses in 2022 will be required to be fully vaccinated.
The principle of informed choice will also extend to all future MHFA course participants. Please provide evidence of vaccination upon entry to your course and also prior to coming. If you cannot prove vaccination before and on Day 1 of the course, you will turned away, forfeit your place and your fee. As per our terms of business, refunds will not be applicable.
Public Courses only.
You can change dates into a future online public courses with no charge if you give us at least 7 business days notice or more before the course. Provided there are future courses available either face to face or online course. If there is no future face to face or Online and blended online only - you cannot change into other courses or get a refund.
Online and blended online only - If you give 4-6 days working days notice before the course you can change into a future course date for a charge of $185 ex GST
Online and blended online only -If you give 1-3 working days notice before the course you can change to a future date for the charge of $220 ex GST
Online and blended online only -If no notice is given and only emailed on the day with regards to non-attendance the full cost of the Video-conference will need to be upheld at $285 ex GST per person who has been unable to attend.
Online and blended online only - All eLearning must be completed prior to the instructor led sessions.
For Organisations who book private online courses, Workplace, Community, Tertiary, Youth etc. the following applies:
Given that the e-learning component is a mandatory requirement to be completed by MHFA, it is important that all staff understand and undertake this prior to being involved in the Component 2 of the course, which is meeting the Instructor online for 2 x 2.5 hours. Non-attendance and reschedule into another Component 2 sessions with Instructor will need to be paid for again. At $285 ex GST per person to complete their course and accreditation. 30 – 60 days prior to the scheduled date, cancellation fee will be 25% of total invoice price.
8 – 29 days prior to the scheduled date, cancellation fee will be 50% of total invoice price
up to 7 days prior to the scheduled date, cancellation fee will be 100% of total invoice price
If you give 14 days business days notice or more there is no charge to change dates.
12 to 13 business days there is a $220 ex GST fee to change dates per person.
7 to 12 business days there is a $380 ex GST charge to change dates per person.
6 business days date changes are not possible and fees will be forfeited.
You can only change dates once. To book dates, there is a minimum 50% deposit which is non-refundable on all bookings.
Private Organisational Standard Mental Health First Aid Course (2-days), Older Persons Mental Health First Aid (2-days) and Youth Mental Health First Aid (2-days) and Workplace Blended (either 4 to 1 day at your premises)
30 – 60 days prior to the scheduled date, cancellation fee will be 25% of total invoice price
8 – 29 days prior to the scheduled date, cancellation fee will be 50% of total invoice price
up to 7 days prior to the scheduled date, cancellation fee will be 100% of total invoice price
If you give 14 days business days notice or more there is no charge to change dates.
12 to 13 business days there is a $220 ex GST fee to change dates per person.
7 to 12 business days there is a $380 ex GST charge to change dates per person.
6 business days date changes are not possible and fees will be forfeited.
You can only change dates once.
To book dates, there is a minimum 50% deposit which is non-refundable on all bookings.
Wisdom is Within will work with our Customers to reschedule the training/s, however any associated costs of do so will be invoiced to you.
Public Standard Mental Health First Aid Courses
Changeover from face to face to an eLearning course will be at additional charge regardless of original cost paid to Wisdom is Within, as eLearning vouchers are at additional cost through Mental Health First Aid Australia direct and are not part of any fee associated with your Instructor. Minimum change over fee regardless of reason will be this cost, effective immediately. At present, that is $120 ex GST minimum dependent on course. You are however, encouraged to purchase the eLearning voucher direct yourself on the mhfa.com.au website, as admin fees by Wisdom is Within apply. Otherwise, only face to face course transfers to the same face to face will be accepted. If no public course is offered in your area, you will be invited to the next public course available. You must give 7 days notice as per Public Courses only above, otherwise full fee paid will be forfeited, as space is limited and secured for you in each public course.
Cancelled Sessions: In order to recoup potential lost revenue, any scheduled Services or Training cancelled within two months of the scheduled delivery date, will be subject to a cancellation fee.
If the Customer notifies Wisdom is Within in writing of their request to cancel the Services and/or Training -
30 – 60 days prior to the scheduled date, cancellation fee will be 25% of total invoice price
8 – 29 days prior to the scheduled date, cancellation fee will be 50% of total invoice price
up to 7 days prior to the scheduled date, cancellation fee will be 100% of total invoice price
Additional Costs: If Wisdom is Within is required to travel to provide Services and/or Training, then in the event that the Customer cancels the Services and/or Training, regardless of the advance written notice given, the Customer is required to reimburse Wisdom is Within for all non-refundable travel expenses that Wisdom is Within incurred as of the date of cancellation, in connection with the cancelled Services and/or Training.
All travel expenses are to be reimbursed to Wisdom is Within and will delivered in a separate invoice to training costs, once booked.
Cancellation by Wisdom is Within: If Wisdom is Within has to postpone Services and/or Training due to circumstances beyond its reasonable control (e.g. weather or natural disaster, illness of Instructor or extenuating circumstances and lack of class numbers), the Customer will be invited to reschedule such Services and/or Training, for the earliest available suitable date.
If Wisdom is Within cancels Services and/or Training for any other reason, the Customer is entitled to a full refund of any payment already made to Wisdom is Within for such Services and/or Training. Wisdom is Within shall not be responsible for any other loss incurred by the Customer as a result of a cancellation or reschedule.
All cancellation fees will be administered at the discretion of Wisdom is Within.
4-5 hour courses (e.g. Refresher, Conversations about Gambling and for Suicidal Person etc.)
If you give 14 days notice or more there is no charge to change dates.
12 to 13 business days there is a $120 ex GST fee to change dates per person.
7 to 12 business days there is a $200 ex GST charge to change dates.
6 business date changes are not possible
You can only change dates once.
All pricing in these Terms of Business are all ex GST.
Wisdom is Within reserves the right to change their terms of business at any time.
The following cancellation policy shall apply to all on-site professional services (“Services”) and education sessions (“Training”) that Wisdom is Within (“Wisdom is Within”) provides for any organisation (“Customer”).
All Online Mental Health First Aid Courses including all Refresher Courses effective immediately.
Kindly be advised that Wisdom is Within has a no refund policy for any online course.
Face to Face Courses
IMPORTANT – Please read From Jan 2022, it is an MHFA requirement for all participants attending Instructor Training face to face Courses in 2022 to be fully vaccinated.
Community members who remain unvaccinated by choice or choose not to disclose their status prior to attending an MHFA course are quite welcome to attend a Blended Online MHFA course which I also provide.
MHFA is an evidence-based organisation and have continued to follow and adhere to public health directives at all times throughout the pandemic.
Taking all available measures to protect the health and wellbeing of course participants, Instructors and Trainers in the delivery of face-to-face courses (and all courses) is paramount. With the COVID-19 vaccine now being readily available in all States and Territories, all Instructors providing face-to-face MHFA courses in 2022 will be required to be fully vaccinated.
The principle of informed choice will also extend to all future MHFA course participants. Please provide evidence of vaccination upon entry to your course and also prior to coming. If you cannot prove vaccination before and on Day 1 of the course, you will turned away, forfeit your place and your fee. As per our terms of business, refunds will not be applicable.
Public Courses only.
You can change dates into a future online public courses with no charge if you give us at least 7 business days notice or more before the course. Provided there are future courses available either face to face or online course. If there is no future face to face or Online and blended online only - you cannot change into other courses or get a refund.
Online and blended online only - If you give 4-6 days working days notice before the course you can change into a future course date for a charge of $185 ex GST
Online and blended online only -If you give 1-3 working days notice before the course you can change to a future date for the charge of $220 ex GST
Online and blended online only -If no notice is given and only emailed on the day with regards to non-attendance the full cost of the Video-conference will need to be upheld at $285 ex GST per person who has been unable to attend.
Online and blended online only - All eLearning must be completed prior to the instructor led sessions.
For Organisations who book private online courses, Workplace, Community, Tertiary, Youth etc. the following applies:
Given that the e-learning component is a mandatory requirement to be completed by MHFA, it is important that all staff understand and undertake this prior to being involved in the Component 2 of the course, which is meeting the Instructor online for 2 x 2.5 hours. Non-attendance and reschedule into another Component 2 sessions with Instructor will need to be paid for again. At $285 ex GST per person to complete their course and accreditation. 30 – 60 days prior to the scheduled date, cancellation fee will be 25% of total invoice price.
8 – 29 days prior to the scheduled date, cancellation fee will be 50% of total invoice price
up to 7 days prior to the scheduled date, cancellation fee will be 100% of total invoice price
If you give 14 days business days notice or more there is no charge to change dates.
12 to 13 business days there is a $220 ex GST fee to change dates per person.
7 to 12 business days there is a $380 ex GST charge to change dates per person.
6 business days date changes are not possible and fees will be forfeited.
You can only change dates once. To book dates, there is a minimum 50% deposit which is non-refundable on all bookings.
Private Organisational Standard Mental Health First Aid Course (2-days), Older Persons Mental Health First Aid (2-days) and Youth Mental Health First Aid (2-days) and Workplace Blended (either 4 to 1 day at your premises)
30 – 60 days prior to the scheduled date, cancellation fee will be 25% of total invoice price
8 – 29 days prior to the scheduled date, cancellation fee will be 50% of total invoice price
up to 7 days prior to the scheduled date, cancellation fee will be 100% of total invoice price
If you give 14 days business days notice or more there is no charge to change dates.
12 to 13 business days there is a $220 ex GST fee to change dates per person.
7 to 12 business days there is a $380 ex GST charge to change dates per person.
6 business days date changes are not possible and fees will be forfeited.
You can only change dates once.
To book dates, there is a minimum 50% deposit which is non-refundable on all bookings.
Wisdom is Within will work with our Customers to reschedule the training/s, however any associated costs of do so will be invoiced to you.
Public Standard Mental Health First Aid Courses
Changeover from face to face to an eLearning course will be at additional charge regardless of original cost paid to Wisdom is Within, as eLearning vouchers are at additional cost through Mental Health First Aid Australia direct and are not part of any fee associated with your Instructor. Minimum change over fee regardless of reason will be this cost, effective immediately. At present, that is $120 ex GST minimum dependent on course. You are however, encouraged to purchase the eLearning voucher direct yourself on the mhfa.com.au website, as admin fees by Wisdom is Within apply. Otherwise, only face to face course transfers to the same face to face will be accepted. If no public course is offered in your area, you will be invited to the next public course available. You must give 7 days notice as per Public Courses only above, otherwise full fee paid will be forfeited, as space is limited and secured for you in each public course.
Cancelled Sessions: In order to recoup potential lost revenue, any scheduled Services or Training cancelled within two months of the scheduled delivery date, will be subject to a cancellation fee.
If the Customer notifies Wisdom is Within in writing of their request to cancel the Services and/or Training -
30 – 60 days prior to the scheduled date, cancellation fee will be 25% of total invoice price
8 – 29 days prior to the scheduled date, cancellation fee will be 50% of total invoice price
up to 7 days prior to the scheduled date, cancellation fee will be 100% of total invoice price
Additional Costs: If Wisdom is Within is required to travel to provide Services and/or Training, then in the event that the Customer cancels the Services and/or Training, regardless of the advance written notice given, the Customer is required to reimburse Wisdom is Within for all non-refundable travel expenses that Wisdom is Within incurred as of the date of cancellation, in connection with the cancelled Services and/or Training.
All travel expenses are to be reimbursed to Wisdom is Within and will delivered in a separate invoice to training costs, once booked.
Cancellation by Wisdom is Within: If Wisdom is Within has to postpone Services and/or Training due to circumstances beyond its reasonable control (e.g. weather or natural disaster, illness of Instructor or extenuating circumstances and lack of class numbers), the Customer will be invited to reschedule such Services and/or Training, for the earliest available suitable date.
If Wisdom is Within cancels Services and/or Training for any other reason, the Customer is entitled to a full refund of any payment already made to Wisdom is Within for such Services and/or Training. Wisdom is Within shall not be responsible for any other loss incurred by the Customer as a result of a cancellation or reschedule.
All cancellation fees will be administered at the discretion of Wisdom is Within.
4-5 hour courses (e.g. Refresher, Conversations about Gambling and for Suicidal Person etc.)
If you give 14 days notice or more there is no charge to change dates.
12 to 13 business days there is a $120 ex GST fee to change dates per person.
7 to 12 business days there is a $200 ex GST charge to change dates.
6 business date changes are not possible
You can only change dates once.
All pricing in these Terms of Business are all ex GST.
Wisdom is Within reserves the right to change their terms of business at any time.